Two-Way Messaging
Engage customers directly in a personal, meaningful way.
1 to 1 conversations
Connect Personally, Every Time
Build stronger relationships by sending thoughtful, 1-to-1 messages that feel personal, timely, and relevant — without slowing down your business.
10,000+ merchants served.
4.9 average merchant rating
4.9 average merchant rating
Contacts addedThis month+1,284
Offers redeemedThis month937
Attributed revenueThis month$21,480
Features and benefits
What You Get With 1-to-1 Conversations
Personal connections that drive customer loyalty.
Message Templates
Save time while keeping messages authentic.
Automated Alerts
Never miss a reply or important conversation.
Assign Conversations
Assign to yourself or a teammate before replying — or let the system auto-assign once you respond.
Segmentation & Targeting
Send messages to the right people, exactly when they’re most likely to respond.
Conversation History
Keep a record of every interaction for context. Add notes, tag teammates, and stay aligned.
What you get
Personal Connections That Drive Customer Loyalty
One-to-one at the scale of your whole customer list.
Build Personal Connections
Connect directly with each customer in a way that feels personal.
- Send messages tailored to individual needs or preferences
- Answer questions quickly and personally
- Make every customer feel seen and valued
Drive Engagement & Action
Encourage customers to respond, redeem offers, or take the next step.
- Follow up on offers, appointments, or inquiries
- Keep conversations moving without losing track
- Turn casual interest into sales or bookings
Simplify Communication Management
Keep all customer conversations organized in one place.
- Track messages and replies easily
- Avoid missed opportunities with clear threads
- Manage multiple conversations without confusion
- Use contact notes so your team stays aligned
Setup
Set Up a Loyalty Kiosk in Minutes
Make it easy for customers to join and redeem offers right at your business.
1
Place Kiosk Tablet on Site
Place your kiosk near the checkout counter or entrance.
2
Customers Sign Up
Customers enter their phone number to join.
3
Redeem Via Text
Check-ins are tracked digitally and customers receive offers directly to their phone.
Merchant stories
What Our Customers Are Saying
Real merchants, real results — in their own words.
We were looking for a better way to communicate directly with our customers, especially for specials and updates. Customer Connect turned out to be exactly what our business needed. It’s affordable, easy to use, and flexible. Our customers sign up via QR code or kiosk, and we can quickly send messages, promotions, and track results. I expect this platform to be a big benefit to our business.
This platform helps us easily connect with our guests! This company is great to work with!
This software has been a great addition to my local store marketing. I have several stores with 3,000+ customer sign-ups! This large database allows me to increase revenue by sending out textALERTS about $5 Friday, promote additional offers and or sell gift cards!
FAQ
Got Questions? We’ve Got Answers.
Still have unanswered questions and need to get in touch?
A text marketing and communication platform that helps businesses connect with customers and employees via SMS. It lets you send promotions, reminders, and automated messages to drive engagement and increase revenue.
- Customers opt in via text, QR code, web form, or in-store kiosk.
- You send messages like promotions, event reminders, or loyalty rewards.
- Customers respond and engage, helping you drive repeat business.
Any business can use Customer Connect. It’s a particularly strong fit for:
- Retail & restaurants — coupons, loyalty rewards
- Salons & gyms — appointment reminders, promotions
- Service businesses — customer updates, scheduling
- Healthcare & dental offices — patient reminders
- Corporate teams — employee alerts, shift updates
Most merchants are live within a few days. We register your dedicated toll-free texting number, walk you through step-by-step onboarding, and help you import or grow your first contact list with QR codes, web forms, and kiosks.
Yes. TCPA and CTIA safeguards are built in — verified opt-in capture, automatic STOP handling, non-marketing list updates, and full message history for audits. See the Compliance page for the details.
It Starts with a MessageIt Ends with Loyalty
Book a 20-minute walkthrough with a Growth Specialist and see exactly how much revenue your customer list is leaving on the table.
No contracts to review on the call. No pressure. Just a plan.