Onboarding Guidance
Personalized setup so your program launches smoothly.
Customer success
Your Success Is Our Priority
We help businesses grow by guiding every step of their texting and engagement journey.
10,000+ merchants served.
4.9 average merchant rating
4.9 average merchant rating
Contacts addedThis month+1,284
Offers redeemedThis month937
Attributed revenueThis month$21,480
Features and benefits
Customer Success Features and Benefits
Real people who know what works for merchants like you.
Strategy Support
Recommendations to grow your contacts list and drive results.
Campaign Assistance
Help creating text campaigns, loyalty programs, and automation.
Performance Insights
Track results and get actionable tips to improve engagement.
Ongoing Training
Access tutorials, webinars, and best practices.
Dedicated Support Team
Quick answers when you need them most.
What you get with customer success
Everything You Need to Maximize Your Results
Support that doesn’t stop after the first campaign goes out.
Personalized Onboarding
Make joining effortless for every customer.
- Step-by-step setup guidance
- Tailored program configuration
- Quick adoption for your team
Expert Support & Strategy
Guidance to grow your business smarter.
- Campaign advice and best practices
- Pro tips to grow your subscriber list
- Recommendations for loyalty and engagement
Insights That Drive Growth
Turn data into action and results.
- Track and analyze results in real time
- Optimize campaigns with data-driven insights
- Achieve measurable ROI and long-term success
Merchant stories
What Our Customers Are Saying
Real merchants, real results — in their own words.
We were looking for a better way to communicate directly with our customers, especially for specials and updates. Customer Connect turned out to be exactly what our business needed. It’s affordable, easy to use, and flexible. Our customers sign up via QR code or kiosk, and we can quickly send messages, promotions, and track results. I expect this platform to be a big benefit to our business.
This platform helps us easily connect with our guests! This company is great to work with!
This software has been a great addition to my local store marketing. I have several stores with 3,000+ customer sign-ups! This large database allows me to increase revenue by sending out textALERTS about $5 Friday, promote additional offers and or sell gift cards!
FAQ
Got Questions? We’ve Got Answers.
Still have unanswered questions and need to get in touch?
A text marketing and communication platform that helps businesses connect with customers and employees via SMS. It lets you send promotions, reminders, and automated messages to drive engagement and increase revenue.
- Customers opt in via text, QR code, web form, or in-store kiosk.
- You send messages like promotions, event reminders, or loyalty rewards.
- Customers respond and engage, helping you drive repeat business.
Any business can use Customer Connect. It’s a particularly strong fit for:
- Retail & restaurants — coupons, loyalty rewards
- Salons & gyms — appointment reminders, promotions
- Service businesses — customer updates, scheduling
- Healthcare & dental offices — patient reminders
- Corporate teams — employee alerts, shift updates
Most merchants are live within a few days. We register your dedicated toll-free texting number, walk you through step-by-step onboarding, and help you import or grow your first contact list with QR codes, web forms, and kiosks.
Yes. TCPA and CTIA safeguards are built in — verified opt-in capture, automatic STOP handling, non-marketing list updates, and full message history for audits. See the Compliance page for the details.
It Starts with a MessageIt Ends with Loyalty
Book a 20-minute walkthrough with a Growth Specialist and see exactly how much revenue your customer list is leaving on the table.
No contracts to review on the call. No pressure. Just a plan.